3109

Senior Receptionist

AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS , POLAND, PORTUGAL, ROMANIA, SLOVAKIA (Slovak Republic), SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM,

31.07.2016

Responsibilities Responsible for the entire front desk department, including duties such as: - Setting up of written duty rosters for all front desk staff and hairdresser/shop personnel - Managing, motivating and providing continuous training of all front desk staff - Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager) - Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures - Implementing and maintaining the company standards and budgets for the front desk department - Providing correct administrative handling of the cashless system - Settling of the accounts of sales of all outlets onboard - Settling all administrative jobs as per company directives - Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager - Preparing the Night Auditor report - Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department - Following up on passengers’ requests that have been handed to the front desk - Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area - Entering inventory data and evaluations, as per company’s instructions - Implementing correct appearance/uniformity, as well as standards of personal hygiene of all front desk staff - Co-responsible for maintaining a correct flow of information on board - Final responsibility for the housekeeping department - Maintaining an active presence at official occasions and events Qualifications - English and German written and spoken - Completed vocational training in the hotel or service industry - 2 years in a comparable position - Administrative experience - Computer skills (Microsoft Office) - Experience with modern communication methods - Experience with computerized cash registers Requirements - friendliness - courtesy - honesty - independence - leadership qualities - flexiblity - organizational skills - loyalty - objectivity - excellent communication skills - stress resistance

Ellen van Klaveren

Passenger Ship

2021

Catepillar

C32 ACER

1500